:root {
  --ink: #17212b;
  --muted: #66717c;
  --paper: #ffffff;
  --soft: #f4f5f5;
  --line: #dde1e3;
  --accent: #ef4450;
  --accent-dark: #cf2f3a;
  --night: #182029;
  --shell: 1180px;
  --radius: 22px;
}

.archive-page { min-height: 70vh; padding-top: 72px; }
.archive-heading { max-width: 820px; margin-bottom: 42px; }
.archive-heading h1 { margin: 12px 0 0; font-size: clamp(42px, 6vw, 76px); line-height: .98; }
.archive-intro { margin-top: 18px; color: var(--muted); font-size: 18px; }
.archive-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 18px; }
.archive-card { display: flex; min-height: 280px; flex-direction: column; padding: 28px; border: 1px solid var(--line); border-radius: 4px; background: #fff; }
.archive-card h2 { margin: 15px 0 12px; font-size: 25px; line-height: 1.16; }
.archive-card h2 a { color: var(--ink); text-decoration: none; }
.archive-card p { color: var(--muted); }
.archive-more { margin-top: auto; padding-top: 20px; color: var(--accent); font-weight: 800; text-decoration: none; }
.archive-pagination { margin-top: 44px; }
.archive-pagination ul { display: flex; flex-wrap: wrap; gap: 8px; padding: 0; list-style: none; }
.archive-pagination a, .archive-pagination span { display: grid; min-width: 42px; height: 42px; place-items: center; border: 1px solid var(--line); color: var(--ink); text-decoration: none; }
.archive-pagination .current { border-color: var(--accent); background: var(--accent); color: #fff; }

@media (max-width: 920px) {
    .archive-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

@media (max-width: 640px) {
    .archive-page { padding-top: 48px; }
    .archive-grid { grid-template-columns: 1fr; }
    .archive-card { min-height: 0; }
}

* { box-sizing: border-box; }
html { scroll-behavior: smooth; }
body { margin: 0; color: var(--ink); background: var(--paper); font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif; font-size: 17px; line-height: 1.6; }
a { color: inherit; text-decoration: none; }
img { display: block; max-width: 100%; height: auto; }
.shell { width: min(calc(100% - 40px), var(--shell)); margin-inline: auto; }
.screen-reader-text { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0, 0, 0, 0); }

.site-header { position: sticky; top: 0; z-index: 30; background: rgba(255,255,255,.94); border-bottom: 1px solid rgba(23,33,43,.08); backdrop-filter: blur(14px); }
.header-inner { min-height: 84px; display: flex; align-items: center; justify-content: space-between; gap: 28px; }
.brand { display: inline-flex; align-items: center; gap: 12px; }
.brand img { object-fit: contain; }
.brand span { display: grid; line-height: 1.1; }
.brand strong { font-size: 20px; letter-spacing: .01em; text-transform: uppercase; }
.brand small { margin-top: 5px; color: var(--muted); font-size: 11px; letter-spacing: .05em; text-transform: uppercase; }
.primary-nav { display: flex; align-items: center; gap: 26px; }
.menu { display: flex; align-items: center; gap: 26px; margin: 0; padding: 0; list-style: none; }
.menu a { font-weight: 650; font-size: 14px; }
.menu a:hover { color: var(--accent); }
.menu-toggle { display: none; border: 0; padding: 8px; background: transparent; }
.menu-toggle > span:not(.screen-reader-text) { display: block; width: 24px; height: 2px; margin: 5px; background: var(--ink); }

.button { display: inline-flex; align-items: center; justify-content: center; min-height: 54px; padding: 0 26px; border-radius: 999px; color: #fff; background: var(--accent); box-shadow: 0 12px 30px rgba(239,68,80,.24); font-weight: 750; transition: .2s ease; }
.button:hover { background: var(--accent-dark); transform: translateY(-2px); }
.button-small { min-height: 42px; padding-inline: 19px; font-size: 14px; }
.button-light { color: var(--night); background: #fff; box-shadow: none; }
.text-link { display: inline-flex; gap: 10px; align-items: center; color: #fff; font-weight: 700; }
.text-link-dark { color: var(--ink); }

.hero { position: relative; min-height: 680px; overflow: hidden; color: #fff; background: var(--night); }
.hero-photo, .hero-shade { position: absolute; inset: 0; }
.hero-photo { background: url('../images/hero.jpg') center 42% / cover no-repeat; transform: scale(1.015); }
.hero-shade { background: linear-gradient(90deg, rgba(15,21,27,.94) 0%, rgba(15,21,27,.78) 44%, rgba(15,21,27,.18) 100%), linear-gradient(0deg, rgba(15,21,27,.26), transparent 55%); }
.hero-inner { position: relative; z-index: 1; min-height: 680px; display: grid; grid-template-columns: minmax(0, 1.25fr) minmax(260px, .75fr); align-items: center; gap: 80px; padding-block: 84px; }
.hero-copy { max-width: 700px; }
.eyebrow { display: inline-flex; align-items: center; gap: 10px; margin-bottom: 18px; color: #fff; font-size: 13px; font-weight: 800; letter-spacing: .14em; text-transform: uppercase; }
.eyebrow::before { content: ""; width: 30px; height: 3px; border-radius: 4px; background: var(--accent); }
.eyebrow-dark { color: var(--ink); }
h1, h2, h3 { margin: 0; line-height: 1.1; letter-spacing: -.035em; }
.hero h1 { max-width: 760px; font-size: clamp(48px, 6.1vw, 82px); }
.hero-copy > p { max-width: 650px; margin: 28px 0 34px; color: rgba(255,255,255,.79); font-size: 20px; }
.hero-actions { display: flex; align-items: center; gap: 28px; flex-wrap: wrap; }
.hero-badge { justify-self: end; width: 250px; aspect-ratio: 1; display: grid; place-items: center; align-content: center; gap: 16px; border: 1px solid rgba(255,255,255,.2); border-radius: 50%; background: rgba(255,255,255,.09); backdrop-filter: blur(8px); text-align: center; }
.hero-badge img { width: 104px; }
.hero-badge span { font-weight: 750; line-height: 1.25; }

.trust-strip { border-bottom: 1px solid var(--line); }
.trust-grid { display: grid; grid-template-columns: repeat(3, 1fr); }
.trust-grid > div { display: grid; gap: 4px; padding: 30px 34px; border-left: 1px solid var(--line); }
.trust-grid > div:last-child { border-right: 1px solid var(--line); }
.trust-grid strong { font-size: 16px; }
.trust-grid span { color: var(--muted); font-size: 14px; }

.section { padding: 110px 0; }
.section-soft { background: var(--soft); }
.section-heading { display: grid; grid-template-columns: 1.1fr .9fr; align-items: end; gap: 80px; margin-bottom: 52px; }
.section-heading-row { grid-template-columns: 1fr auto; }
.section-heading h2, .practice-section h2, .cta-card h2 { font-size: clamp(38px, 4vw, 58px); }
.section-heading > p { margin: 0; color: var(--muted); font-size: 18px; }

.problem-grid { display: grid; grid-template-columns: repeat(4, 1fr); border-top: 1px solid var(--line); border-left: 1px solid var(--line); }
.problem-card { min-height: 340px; padding: 32px 28px; display: flex; flex-direction: column; border-right: 1px solid var(--line); border-bottom: 1px solid var(--line); }
.problem-card > span { color: var(--accent); font-size: 13px; font-weight: 800; }
.problem-card h3 { margin: 68px 0 16px; font-size: 27px; }
.problem-card p { margin: 0; color: var(--muted); font-size: 15px; }
.problem-card a { margin-top: auto; font-size: 14px; font-weight: 750; }
.problem-card:hover { background: var(--night); color: #fff; }
.problem-card:hover p { color: rgba(255,255,255,.7); }

.article-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 26px; }
.article-card { overflow: hidden; border-radius: var(--radius); background: #fff; border: 1px solid rgba(23,33,43,.08); }
.article-image { min-height: 230px; display: grid; place-items: center; overflow: hidden; background: linear-gradient(135deg, #252e37, #48535e); }
.article-image img { width: 100%; height: 230px; object-fit: cover; transition: transform .35s ease; }
.article-card:hover .article-image img { transform: scale(1.04); }
.image-placeholder { color: rgba(255,255,255,.86); font-size: 13px; font-weight: 800; letter-spacing: .16em; text-transform: uppercase; }
.article-body { padding: 27px; }
.article-date { color: var(--accent); font-size: 12px; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; }
.article-body h2, .article-body h3 { margin: 12px 0 14px; font-size: 25px; }
.article-body p { margin: 0; color: var(--muted); font-size: 15px; }

.practice-section { color: #fff; background: var(--night); }
.practice-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 100px; align-items: center; }
.practice-grid > div:first-child > p { max-width: 590px; margin: 26px 0 32px; color: rgba(255,255,255,.68); }
.practice-list { border-top: 1px solid rgba(255,255,255,.18); }
.practice-list a { display: flex; justify-content: space-between; gap: 20px; padding: 27px 5px; border-bottom: 1px solid rgba(255,255,255,.18); font-weight: 720; }
.practice-list a:hover { color: #ff717a; }

.cta-section { padding-block: 86px; }
.cta-card { display: grid; grid-template-columns: 1fr auto; gap: 50px; align-items: center; padding: 54px 58px; border-radius: 30px; background: #f7ecec; }
.cta-card h2 { max-width: 760px; }
.cta-card p { max-width: 760px; margin: 20px 0 0; color: var(--muted); }

.page-hero { padding: 100px 0 70px; background: var(--soft); }
.page-hero h1 { max-width: 920px; font-size: clamp(44px, 5vw, 70px); }
.article-hero { padding-bottom: 78px; }
.prose { max-width: 820px; padding-block: 70px 110px; }
.prose h2 { margin-top: 50px; font-size: 34px; }
.prose p, .prose li { color: #36414b; }
.featured-image { margin: 0 0 44px; }

.complaint-hero { padding-bottom: 60px; }
.complaint-hero h1 { max-width: 1000px; font-size: clamp(38px, 4.8vw, 64px); }
.complaint-meta { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 26px; }
.complaint-meta span { padding: 7px 13px; border: 1px solid var(--line); border-radius: 999px; color: var(--muted); background: #fff; font-size: 13px; font-weight: 700; }
.complaint-layout { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 64px; align-items: start; padding-block: 64px 110px; }
.complaint-main { min-width: 0; }
.complaint-companies { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 14px; margin-bottom: 22px; }
.complaint-companies div { display: grid; gap: 5px; padding: 20px; border: 1px solid var(--line); background: var(--soft); }
.complaint-companies span, .complaint-label { color: var(--accent); font-size: 12px; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; }
.complaint-companies strong { overflow-wrap: anywhere; font-size: 17px; }
.complaint-card { padding: 34px; border: 1px solid var(--line); background: #fff; }
.complaint-card + .complaint-card { margin-top: 20px; }
.complaint-answer { color: #fff; border-color: var(--night); background: var(--night); }
.complaint-answer .complaint-label { color: #ff858c; }
.complaint-text { margin-top: 18px; font-size: 18px; line-height: 1.72; overflow-wrap: anywhere; }
.complaint-text p { margin: 0 0 1em; }
.complaint-text p:last-child { margin-bottom: 0; }
.complaint-archive-note { margin-top: 22px; padding: 22px 24px; border-left: 4px solid #d59b22; background: #fff7df; }
.complaint-archive-note p { margin: 5px 0 0; color: #5f553f; }
.complaint-related { display: flex; flex-wrap: wrap; gap: 10px 22px; margin-top: 30px; }
.complaint-related a { color: var(--accent); font-weight: 750; }
.complaint-sidebar { position: sticky; top: 110px; }
.complaint-cta { padding: 30px; color: #fff; background: var(--night); }
.complaint-cta > span { color: #ff858c; font-size: 12px; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; }
.complaint-cta h2 { margin-top: 14px; font-size: 30px; }
.complaint-cta p { color: rgba(255,255,255,.72); }
.complaint-cta .button { width: 100%; margin-top: 8px; text-align: center; }
.complaint-seo-note { color: var(--muted); font-size: 12px; }

.complaint-archive-heading { max-width: 940px; }
.complaint-archive-guide { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 1px; margin-bottom: 42px; border: 1px solid var(--line); background: var(--line); }
.complaint-archive-guide > div { padding: 24px; background: #fff; }
.complaint-archive-guide p { margin: 8px 0 0; color: var(--muted); font-size: 14px; }
.complaint-list { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 18px; }
.complaint-list-card { display: flex; min-height: 340px; flex-direction: column; padding: 28px; border: 1px solid var(--line); background: #fff; }
.complaint-list-card h2 { margin: 15px 0 12px; font-size: 26px; }
.complaint-list-card > p { margin: 0; color: var(--muted); }
.complaint-list-flags { display: flex; flex-wrap: wrap; gap: 8px; }
.complaint-list-flags span { padding: 4px 9px; color: var(--accent); background: #fff0f1; font-size: 11px; font-weight: 800; letter-spacing: .06em; text-transform: uppercase; }
.complaint-list-flags .has-answer { color: #18754c; background: #eaf8f1; }
.complaint-list-company { margin-bottom: 12px !important; color: var(--ink) !important; font-size: 14px; font-weight: 700; }
.complaint-archive-cta { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 50px; align-items: center; margin-top: 70px; padding: 42px; background: #f7ecec; }
.complaint-archive-cta h2 { font-size: clamp(32px, 4vw, 48px); }
.complaint-archive-cta p { max-width: 760px; margin-bottom: 0; color: var(--muted); }

.site-footer { padding: 76px 0 24px; color: rgba(255,255,255,.72); background: #0f151b; }
.footer-grid { display: grid; grid-template-columns: 1fr .45fr 1fr; gap: 70px; }
.brand-footer { color: #fff; }
.brand-footer small { color: rgba(255,255,255,.5); }
.footer-grid > div:not(:first-child) { display: flex; flex-direction: column; align-items: flex-start; gap: 10px; }
.footer-title { margin: 0 0 10px; color: #fff; font-weight: 800; }
.footer-grid p { margin: 0; }
.footer-link { color: #ff717a; font-weight: 750; }
.footer-bottom { display: flex; justify-content: space-between; gap: 30px; margin-top: 60px; padding-top: 24px; border-top: 1px solid rgba(255,255,255,.12); font-size: 12px; }

@media (max-width: 980px) {
  .menu-toggle { display: block; }
  .primary-nav { display: none; position: absolute; top: 84px; left: 20px; right: 20px; padding: 24px; align-items: stretch; flex-direction: column; background: #fff; border: 1px solid var(--line); border-radius: 18px; box-shadow: 0 18px 50px rgba(0,0,0,.12); }
  .primary-nav.is-open { display: flex; }
  .menu { align-items: stretch; flex-direction: column; gap: 15px; }
  .hero-inner { grid-template-columns: 1fr; }
  .hero-badge { display: none; }
  .problem-grid { grid-template-columns: repeat(2, 1fr); }
  .article-grid { grid-template-columns: 1fr 1fr; }
  .practice-grid { grid-template-columns: 1fr; gap: 52px; }
  .section-heading { grid-template-columns: 1fr; gap: 24px; }
  .complaint-layout { grid-template-columns: 1fr; gap: 40px; }
  .complaint-sidebar { position: static; }
}

@media (max-width: 680px) {
  body { font-size: 16px; }
  .shell { width: min(calc(100% - 28px), var(--shell)); }
  .header-inner { min-height: 72px; }
  .brand img { width: 42px; }
  .brand small { display: none; }
  .primary-nav { top: 72px; left: 14px; right: 14px; }
  .hero, .hero-inner { min-height: 630px; }
  .hero-inner { padding-block: 70px; }
  .hero h1 { font-size: 43px; }
  .hero-copy > p { font-size: 17px; }
  .trust-grid { grid-template-columns: 1fr; }
  .trust-grid > div { border-right: 1px solid var(--line); border-bottom: 1px solid var(--line); }
  .section { padding: 78px 0; }
  .problem-grid, .article-grid { grid-template-columns: 1fr; }
  .problem-card { min-height: 280px; }
  .problem-card h3 { margin-top: 45px; }
  .cta-card { grid-template-columns: 1fr; padding: 38px 28px; }
  .footer-grid { grid-template-columns: 1fr; gap: 38px; }
  .footer-bottom { flex-direction: column; }
  .complaint-layout { padding-block: 42px 78px; }
  .complaint-companies, .complaint-archive-guide, .complaint-list { grid-template-columns: 1fr; }
  .complaint-card { padding: 24px 20px; }
  .complaint-text { font-size: 16px; }
  .complaint-list-card { min-height: 0; }
  .complaint-archive-cta { grid-template-columns: 1fr; padding: 30px 24px; }
}